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Information current as of May 30, 2013.
Report Abuse or Neglect

Health and Hospitals, Health Standards Section

The Louisiana Department of Health and Hospitals (DHH), Health Standards Section investigates complaints against health care providers. Health Standards does not investigate complaints involving billing, reimbursement or care provided in a setting not licensed by the Department of Health and Hospitals.

Nursing Home providers must report allegations of abuse or neglect via OTIS.

Report Child Abuse or Neglect to the Department of Child and Family Services (DCFS) - 855-4LA-KIDS

Toll-Free Complaint Numbers:

  • Adult Day Care: 1-877-343-5179
  • Intermediate Care Facility for Developmentally Disabled: 1-877-343-5179
  • Home Health: 1-800-327-3419
  • Hospital: 1-866-280-7737
  • Nursing Home: 1-888-810-1819
  • Support Coordination (Case Management): 1-800-660-0488
  • Home & Community Based Service Provider (HCBS): 1-800-660-0488

How to File a Complaint Against a Health Care facility

Please complete a complaint form to file a complaint against any health care facility licensed by the Department of Health and Hospitals. Please complete the complaint form in its entirety.  Please detail your complaint allegations concisely, including the name, date of birth and date of admission for the patient involved.  If the complaint allegations involved an incident with a staff member or department of the facility, please be sure to include the name of the staff person involved and his/her title (e.g. R.N., LPN, aide etc.), date that it occurred, and the name of the particular department that was involved (i.e. radiology, surgery, kitchen, dining room, etc.).

Please return the complaint form to Health Standards Section using the information provided below.


Contact Information
Erin Rabalais, Health Standards Section Manager
( 225 ) 342 - 0138
Health Standards Section
Physical Address
602 N 5th St
2nd Floor
Baton Rouge, LA 70802
Mailing Address
P.O. Box 3767
Baton Rouge, LA 70821 - 3767
Primary Phone Number: ( 225 ) 342 - 0138
Fax Number: ( 225 ) 342 - 5073
E-mail: hssmail@dhh.la.gov
Monday - Friday: 8:00 AM - 4:30 PM
Saturday - Sunday: Closed